I ordered a curler, never received it and have been trying to get my money back for 6 months. I have sent numerous messages but customer service are not very helpful e.g. Most recent response: Hello Claire, Thank you for getting in touch about your order. We operate a 40 day policy in which we ask you to please make contact to let us know that your order has not arrived. As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement. We are very sorry for any inconvenience or disappointment caused by this. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, Emily