Absolutely shocking! Have made 2 orders with them. I bought kerastase hair oil and mask.Both products arrived in opened boxes. The oil didn’t smell at all and obviously didn’t do anything for my hair and the mask made my hair greasy. I have used these both products before and absolutely loved them that is why I was very surprised,they must have been expired or even fake. Contacted customer service they refused to exchange them. My second order hasn’t arrived at all. I received a card from courier saying that my 40 pounds order is in some bushes. And it wasn’t there! Contacted customer service,they made me to fill up and sign the form.too many hustle for something which should be very easy-you pay money and get the products,that’s all! But the worst thing,it’s been a week and haven’t heard anything back from them! No money and no products!