Absolutely fine until you have a problem and then they are USELESS! I have spent a fortune with this company, then when my parcel went missing they took zero ownership and it was up to me to try to prove I didn't get the delivery because as far as they were concerned the tracking information said it had been delivered even though it hadn't. I had CCTV footage proving there was no delivery on the day and time stated but they did nothing to help me. Over a week later the parcel turned up at my office, this was after I had repeatedly chased Hermes and Look Fantastic and been given misinformation and the run around by both of them. When the parcel finally arrived I told them and I got an email back from Look Fantastic saying what was the source of my information as the tracking showed it being delivered a week before! What a joke! They clearly hadn't bothered doing anything and if the parcel had never arrived I would probably have been £66 out of pocket. After this I won't be buying anything from Look Fantastic again and it is entirely because of the way I have been treated. Because I don't need to deal with retailers who treat their customers like this and cause stress and inconvenience. When the parcel went missing I had to fill in a form and not only list my order number but every item in the order (even though they had that information already) then they did nothing with it other than fob me off. Anyway from now on I will shop with sites that treat their customers properly and who don't use Hermes! (This is the 3rd issue with Hermes deliveries in 3 weeks all to different addresses in different areas)