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Anonymous
You've got the worst customer service… You've got the worst customer service ever.. I have lodged a complaint for my very first shipment that came in this week. Decided to try out the website after recommendations from my colleague. Out of the five products, three were delivered damaged, leaking and unsealed. I am asking for refund for only one of the damaged products and yet I do not get a satisfactory reply till now. Your customer service is also ignoring me on all my other queries on the free gift (which came leaking..i wonder why you give your customers leaking products as free gift!) and the unsealed product which I paid and which is not cheap. It is very disappointing as this is going to be my first and last shipment.. All your products also doesn't come with expiry dates and packed in old and unsealed packaging. It makes me wonder if you just randomly sent your customers returns or used products. :(
5 years ago
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Lookfantastic has a 1.3 average rating from 1,401 reviews

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