Terrible delivery process. They use less than adequate courier companies. They have lost my order twice and did not provide any information on the location of my order after contacting them numerous times. For my past two orders, my parcel has been in the country for 10 days and in the end I did not receive either package as they got lost. When I contacted their customer services department they were so rude and did not help me at all. They ended online conversations rather than actually dealing with my issue and helping me out. The first time they lost my order, they offered me £5 on my account for the hassle.. To be honest I think that is insulting as I had spent over €80. I did not receive the refund for over 3 weeks as they could not locate the parcel. I do not feel that I should be out of pocket as a result of their company not being able to carry out a delivery correctly. They should not offer online delivery if they cannot carry out the service. Its a joke. Stay clear!