Really disappointed. Bought GHD gold straighteners from lookfantastic after 15 years' near-daily use of my second pair of trusty GHD IV classics, which finally broke. Thought I'd treat myself and upgrade to the more pricey GHD gold. Due to the design, the 'gold' straighteners just don't work. They don't straighten my hair, and they don't give any kind of curl that will hold. Used them twice/three times - tried to exchange for the classic GHDs after having them for around 4 days - told not possible by customer service. Will not refund, and will not exchange. Patronising and unhelpful replies - "it's your personal preference" "maybe we can sell you some hair products" "take it up with GHD" - despite telling them the straighteners they sold me are not fit for purpose and don't do what was advertised, are useless to me, and were expensive. Fobbed off despite four messages to them. I've now bought some classic IV GHDs from another supplier, and they work well, as expected. Buyer beware, I will not be shopping with lookfantastic again - a shame, as I was a loyal customer for years.