I have had the most horrible customer experience with any order and any provider - I do not recommend lookfantastic to anyone. I have ordered a number of Christmas stockings from lookfantastic, from October’s paycheck (trying to be prepared!). Firstly, the order was delayed. Thinking Christmas was still many weeks away and it was for Christmas, it wasn’t too much of a problem. The the men’s stocking was sent separately. It was a far less quality than expected but at least it turned up. After many delays and complaints, the women’s stocking was sent two weeks prior to Christmas (still hasn’t arrived though). The prices of the stockings have dropped to half than what I paid - yet the customer service team refuse to partial refund the difference; only offering the option to return and repurchase the items! With their dispatch times being as useless as they are, it’s just not a viable option this close to Christmas. Their customer service tools and process are ridiculous; you can’t reply to their emails - everything is setup against their customers. Useless and disappointing - please do yourself a favour and avoid the company.