Having ordered something there was a delay in my order not knowing when I would receive my order I tried to cancel as it was for a Xmas present I was then told by live chat that wasn’t possible but could return if no longer wanted so when item delivered I returned it at my own expense !! Then waited for acknowledgement by look fantastic nothing for a week various emails messages live chat followed were they answered me then ignored my replies finally got a answer on email to say my parcel had gone missing in the warehouse !and to wait up to 14 days for a reply I found this unacceptable for a company this size there lack of communication and care for a customer who would have been over £20 out of pocket is not acceptable I had to contact PayPal to raise a dispute and guess what a refund the next day from them I shouldn’t have had to do all the chasing for this never had issues from a company like this I won’t be ordering again and judging by the other reviews on here I’m not alone.