A Big Scam Black Friday sales without refund I made an online order at Look Fantastic website last Black Friday on 29/11/2019. They have 3 for 2 sale of Elizabeth Arden products. It’s a good deal so I bought three products and pay for the price of two. The third one was shown in my order as free. I was charged by the entire order the day I made the order. When I made the order, every product on website was shown as in stock. One week later the package came without the third product I bought, which is also the most wanted product in the order. I waited another month for the product to come but it didn't. In the beginning of this January, I checked the website and find this product is back in stock so I contacted the customer service to ask them deliver this product to me ASAP. While they reply this product was shown in stock online but actually they don’t have it in their warehouse and they are not sure when it’s available. They suggested me to cancel this item. They said and confirmed they could cancel this item for me and refund me if I don’t want to wait. As I don’t want to wait anymore, and I want to use the refund money to buy this product somewhere else. I requested cancel the item as I was waiting for two months already for this One week later, I found I was not refund so I contacted the customer service. However, I was told that they are not going to refund me as I got it for free. I bought all three products with a 3 for 2 discount. I paid for all three products together, rather than I bought 2 products and got one free gift. I felt this is unfair for me. I didn’t request for full refund but the discounted refund, which is about 30% off discount. However, the customer service rejected to resolve this problem but only repeated: “You was not charged for this item so we have not refunded this” But I was charged!!!