I am not sure if it's LF or the courier they chose, but the service provided was shocking. My first and obviously last order with LookFantastic - not a small order but paid for next day delivery and almost 2 weeks later, still no package. Ended up cancelling the order and asking for a refund after speaking to their customer service at least once/day everyday. Out of the 10 or so individuals I spoke to (on the phone & live chat), only 2 actually followed up with the information they said they will provide. They are nice/polite on the phone but pretty useless at actually addressing problems. Will not use again.