Really poor customer service. They do not contact you if there is a problem with delivery. For one order, one of my items never arrived and they didn't even email me to update me on the status, I had to personally chase them about it several times before I received it. Another time, my entire order didn't arrive even after 10 days had passed. I received no communication from either the courier or Look Fantastic, I had to message them 3 times and each time they said it would arrive within 24 hours and it didn't. I eventually had to request a refund. Their customer service team is unhelpful, incompetent and they outright lie to their customers. They also don't want to fix things when they go wrong - it took over 3 messages for me demanding some form of compensation for them to even credit my account with £5 after I had waited over a MONTH for an item to be delivered. Their service is shocking and I would highly advise NOT to purchase from them.