Placed an order on the 3rd of April, the estimated delivery date was on or before the 19th April. Items didn't arrive on the stipulated date so I contacted their customer service to check on the status and was informed that NOTHING can be done until a 30 day time period has come to pass from the date of despatch. Contacted them several times again regarding their delivery schedule given that their website clearly states that their delivery is "uninterrupted" notwithstanding the Covid situation. Informed them that I was not going to wait indefinitely given that the items ordered were essential and if they have lost my parcel i can proceed to make alternative arrangements. Got the same response again - they're not willing to do anything until the 6th of May. The customer service is deplorable. Advertising that the delivery service is uninterrupted is gross misrepresentation. Don't bother ordering if you're not from the UK. Im dreading the refund process.