DONT BUY FROM LOOK FANTASTIC - SEE OTHER REVIEWS WITH 1 STAR! 1. They send you order which was canceled online, 2. it takes them 2 weeks to do this 3. when you contact LF for the return, they dont tell what you need to do ... 4. they delay issuing the Authorisation Number 5. than they issue you wrong RA number for the Royal mail label 6.When you eventually return parcel back to LF they claim some items are missing, which is not true 7. When you start proofing the item are not missing your end as the post office receipt indicated the correct weight - (2 kg od salt) I EXCHANGED 21 EMAILS WITH LOOKFANTASTIC IN ORDER TO RETURN WRONG ITEMS (7.7KG) From the beginning, I have been given partial information, which makes me think that LF deliberately postpones every single step so the return is not possible.When the return is finally made LF informs me that there is 40 days policy. The return process is timely and frustrating. DONT BUY anything from LookFantastic! pay a little bit more and have a pleasant experience! And you guys from Lookfantastic customer service; please do not bother commenting my review... I will not be reading it as I am busy posting the reviews to other review sites and social media; as well as writing to Ombudsmen! Cheers