I would give zero stars but it’s not possible. The deliver of items is pretty good however make sure what you buy is what you need. If you think there might be a chance you need to return any item, DO NOT buy from The Hut (Lookfantastic.com). I returned my skincare tool unopened as reading reviews online on the item I decided not to use it prior to delivery. I had to email them to get a return form. Once I got it, I returned the item the same day following the process stated. I used Royal Mail Special Delivery Next Day to return the item. It was signed for by someone at The Hut (the look fantastic returns department). After about 4 days, I chased up with them on when the return would be processed as I made plenty of orders with them but this was my first return. They wrote back to me saying they haven’t received my item and once I return it, they will process the return! I even sent them the picture of the Royal Mail receipt and the tracking number where they can view it was signed for. They’ll still claim they haven’t received it. Save yourself the hassle and order from somewhere else. Definitely will no longer be shopping from here again and it’s not like they sell anything other places don’t. They also don’t care about customer service and don’t know how to keep long standing customers!