I ordered my regular foundation shade medium, they sent fair. I put it down to a one off mistake maybe due to covid 19 and being short staffed so gave to my daughter and re ordered. Again shade fair arrived! I contacted again several times and sent the pictures in, I got a reply saying they would re send the correct shade. My foundation arrived yesterday and again it was shade fair!!! I contacted and again got a standard generic reply asking for pictures and full explanation ( again) to which I have said it has now been going on for over 3 weeks, I have spent nearly £40 and not got what I ordered, I will just put this down to a bad experience and shop elsewhere as they are obviously completely incompetent.