Three months ago I ordered a very expensive product and never received it. I wrote to the company to tell them the issue and they informed me that there is nothing they can do to help. The company doesn't realise that they are dealing with expensive products and that it is a big issue when a customer does not receive the product. They have not learned to value their customers. They are not a professional company. They don't seem to care about running a friendly effective business. Do not order goods from Look Fantastic. There are many other companies that are more professional.