I'd have given no stars if it was an option when it comes to the customer service. 102 euro was just taken from my account and I hadn't placed an order in 6 weeks. I then find out that it was an ordered that wasn't processed fully 3 months before, which I had since reorded and received the items. I asked how was their company able to go into my account 12 weeks later and just take 102 euro without my authorisation and after 3 messages on different days, I finally got a response. "The order wasn't cancelled so when money was available in the account, it was taken. " I'm sorry but what other site does this? I expressed my outrage. I'm a frequent buyer on this site and they have no right to dip into someone's bank account months later. It doesn't even make any sense as there were available funds in my account basically all the time after this. But 3 months later they take it and didn't respond to my messages until after the order was shipped (I messaged twice before it was). No apology offered, it was my fault for not cancelling the order. I wasn't aware you had to cancel a failed order. I've asked for my refund to be processed as soon as possible and the courier to not deliver this as I will not be paying to return it. All in all it will probably take at least two weeks for the refund and wasted so much of my time.