I contacted Lookfantastic explaining I suffered an allergic reaction to a moisturiser, which I used once. I expected them to show a bit of empathy and allow me to return the product. Instead it has taken a week of emailing back and forth for them to tell me that the reason I suffered a reaction is due to my diet and lifestyle. I felt so unbelievably offended. They said the manufacturer would not sell the products if they were not safe to use and it is not LF fault if my skin has reacted to a product and they have refused to refund me. I have another item I wished to as I changed my mind and it is unopened and unused; they completely ignored my message about this so I have had to send yet another message asking for a returns label for this. They also make you pay delivery when they do eventually allow you to return items. Do not use this company! You would be better paying a little bit extra going direct to the manufacturer or purchasing in store.