I have purchased SVR sun secure mist from lookfantastic on 4 May, my order number is 213384488, however, till today (10 July) i have yet to receive my order. On 2 July , I contacted the customer service through email enquiring about the status of my order and this is what they replied me " hank you for getting in touch about order 213384488, We operate a 40 day policy in which we ask you to please make contact to let us know that your order has not arrived. As it has now been over 40 days since your order was sent, we cannot trace this item and are unable to offer you a refund or replacement. We are very sorry for any inconvenience or disappointment caused by this. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help." I find this reply totally unhelpful, and has not solved my needs at all. Firstly, I understand that I had overlooked on the 40 day policy and did not notice due to the covid pandemic situation, assuming delivery would take longer hence waited patiently. However, I still feel that they’re irresponsible about this issue. On the 9 July 2020, I tried contacting them through their website live chat enquiring about my order status once again. The person-in-charge asked for my order number, name, address and account name, which I provided but only account name was incorrect as I had mixed up with another account. What happened next was infuriating. Without any explanation, the person-in-charge left and closed the live chat. I tried a second attempt to open a new live chat and asked them why that happened, and they said it’s simply because I gave the wrong account name and left the chat again. I tried the third time and realised they had possibly blocked me as the live chat showed ‘unavailable’. Till date, the customer service team had not properly resolved my (customer) issue, and instead showed very rude attitude and service after multiple attempts of enquires about my order. I’m deeply disappointed and wonder if there are any other customers out there facing similar problems as I did. Lookfantastic seems like a reliable and trustable company, but instead with such a awful experience I faced, I strongly advise all buyers to pay 100% attention to all their t&c before buying any products and bear in mind their after service is utterly disappointing. I sincerely hope future customers will not have to go through what I had went through and can spend that amount on other trustworthy companies instead. PLEASE SHARE AND CARE FOR ALL BUYERS OUT THERE!!