Received my order a few days ago. An Armani Mascara, which to my horror, I believe had been opened and used, the lid was out and the product box lid ripped off. In these days of covid 19, you can imagine I did not want to use this item. Has it been near someone else's eyes? Emailed customer service and photos as proof. Everytime get a response from different csa. All I want is an unused product, which I thought that is what I had ordered. Poor customer service to the point I am now thinking of ceasing orders with this company. I have ordered a lot of products with this company, all well and good, but if something wrong with your order. Don't want to know. Poor, poor, poor.