They draw you in by offering free (complimentary) gifts and I ordered some products, in part, because I wanted to trial the complimentary gift on offer. During check out, they then offered me a ‘new customer’ discount which sounded great. When the products arrived no ‘free’ gift... When queried, I was told I couldn’t use two ‘offers’ at the same time! There was nothing stating this on the order (had it been, I would have opted for the complimentary gift as this was my primary reason for ordering as I didn’t want to pay for a 200ml version without trying the complimentary 30ml version (not available to buy). Very sneaky tactics... And they bombard you with spam afterwards too - several emails a day ‘offering’ similar enticements to buy. Will not order from them again.