My product has arrived damaged the seal has been broken and some of the liquid has licked out. I have immediately contacted a very unhelpful help desk and explain the situations have spoken to so many different people who were not bothered to read the original complain who have been requesting from me the same information over and over again ref. nature of complain and my details. This company has trained their customer services to play delay tactics and avoid payment of refunds or compensations. I will have to get PayPal help to recover my money as Lookfantastic customer service has no intention to conduct speedy resolution. It is very alarming that In current COVID-19 pandemic skin care product arrives with broken seal and the product is open to contamination. No wonder some people do net get the gravity of this pandemic!!!!!!