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Anonymous
I received a £75 voucher and before I used it I checked the help centre to see if there was anything about not being allowed to use the voucher on more than one order, of which there was nothing. I spent around £33 using the voucher a few weeks ago. I then went to spend the rest of the voucher to be told by a rude and patronising assistant that I could not use this voucher again. She went on to tell me that this is included in the term and conditions. As this voucher was a gift I was sent the code and not an email with the T and Cs. Whilst I accept this is in the T and Cs it is not in the help centre section where most customers will go to seek this information. This is to be deliberately misleading for the customer resulting in them losing their money. Would give 0 stars if I could.
4 years ago
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