I placed an order on the site as a guest, used PayPal to pay - they had no issues charging my account, but never sent me any info, confirmation, nothing... I waited and never received my products. Contacted live chat and it was a waste of time - they can't find my order nor info. It's sad because they carry products I really want. They need to fix their faulty system and address customer's issues... I have opened a dispute with PayPal - they tried to help, but said I wasn't on their system. Not sure what else I can do. I'm still waiting for my money back or satisfactory response.