I have used this company many times and unfortunately after my current experience, I will never use them again. I will be warning anyone else not to use them, as if something goes wrong with the order, they do not resolve it. I have had my products stolen and almost a month later they have not confirmed that they will be giving me a refund, even after multiple times of chasing them up and asking them to confirm this. They have £80 of my money and I have not received the products. Their service has left me extremely stressed out, not to mention out of pocket! All they are doing is telling me that the courier team are investigating the issue but it has been weeks and I am none the wiser on what is going on. I never gave the courier any permission to leave products in a safe place or with a neighbour as I live in a block of flats and do not know the neighbours. It is very clear my parcel has been stolen as the courier emailed me to say they delivered it (whilst I was at home) and nothing was delivered. This is an extremely terrible thing to happen, especially when Lookfantastic have not done anything to be helpful or keep me informed and I'm starting to think I am never going to see my money again. During these current times this is devastating. I will be reporting them, please do not order from here!