I bought 3 items from lookfantastic ( AESOP Moisturizer, toner and mouth wash ) I placed order on the 25th July and till today I have not received the items. I lodge complaints for them to do the checking and hopefully will send me a new batch, I called few times to Aramex to understand and the reason they did not deliver because it is damaged along the route so they are not able to deliver. So, I lodge the complaints with lookfantastic to do the checking and resend me another batch. Up until today, I have not received my 3 items and everyday following up with look fantastic, their standard answers are I am sorry keep you waiting and the case still pending for an outcome why the parcels not deliver. I actually cannot understand why it is taking so long and it is not fair on my side. The credit card due and I need to make payment and the reason I placed the order is because I almost finished using the moisturizer and toner. And now I am stuck because my items ( not sure when I will received, and even I received, can I still use it ? It is summer now and everyday temperature is above 40'C, I am not comfortable to use these after been heat up in the warehouse for almost 1 month ). I have purchased online before and I never have to wait so long for missing items to be replaced.