Avoid at all costs. Breach consumer rights and offer no protection of delivery of goods.
I ordered over £350 worth of GHD equipment as a present with next day delivery.
Despite giving no authorization for the parcel to be left in any “safe place” the parcel was left outside. Which in turn was stolen.
I raised the non delivery on the same day but after over a week of back and forth with customer services I was told yesterday I would receive a refund to only receive an email today revoking that and stating they are satisfied the parcel was left in a “safe place” outside my property.
I have spoken with citizens advice who have confirmed my rights regarding this and the fact it is a breach of consumer rights and their contractual obligations to deliver the goods securely.
Customer service are at a shocking standard and simply put there is no Care for the customers.
I have now raised a formal complaint with the business and it is my understanding they are unwilling to use an ADR/ODR complaints resolution service.
Trading standards is the next step
4 years ago
Lookfantastic has a
1.3
average rating
from
1,401
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.