I was a new subscriber to the Beauty Box. They were offering a promo discount of $20 off the Advent Calendar for new subscribers. I applied the code and saw the discount lowering the price to $90 but ended up being charged the full amount. I contacted them immediately and was told to expect the refund within 3-5 days. After 6 days I was told the had refunded which was not correct. Online chat told me they would refund right away. Again, no refund. My most recent response from them (10/14) told me they would investigate and reply within 72 hours. At this point it has been over 135 hours. I even contacted them 2 days ago, no reply. Overall I've been waiting for 17 days. Also, the free gift I qualified for when I purchased shows a full size product. What I received was a sample size packet which was wastefully shipped in a cardboard box by itself!