Having read through those reviews I am glad to see i am not the only one. Customer service is terrible, I had someone tell me one thing, then when I came back with it another person told me that I couldn't have been told something like that and I said that it is ridiculous how big of a miscommunication there is between CS advisors they replied "I'm sorry you feel that way. Is there anything else I can help you with?" Always postponing the resolution of issues. Honestly, having to talk with their customer service ruins my mood. Sent me faulty product too, which is not cheap. Save your time and buy somewhere else. Lookfantastic is a bunch of jokers.