Worst customer service EVER! I ordered a "welcome crate" in addition to the normal crate for my daughter's Christmas gift on Dec. 2nd. I was promised 48 hour shipping. I reached out 3 times to try to find my order. I just wanted to know if my order would arrive before Christmas. It took 5-7 days to get a reply from anyone, and it was a generic reply of "we will send you a tracking number as soon as it ships". It's now Dec. 31st and my item still hasn't shipped. My 10 year old opened an empty box with the promise of a gift. We are both really disappointed. Especially when you pay over $160 for a gift. Wish they offered live chat or a phone number like a decent company.