Did NOT receive my orders AND BAD/NO "customer service", BEWARE!!! On December 1, 2020 I ordered a subscription to Loot Crate's Wizarding World subscription box service. When I was checking out, I was offered a BONUS intro crate for an ADDITIONAL $19.99 (so I "would not have to wait" for the regular box to ship to receive a box)...so...I actually ordered TWO boxes, a regular box AND the bonus box (total near $80 for the two) and, as of 2/3/2021 have received NOTHING from them. I have messaged them over a dozen times AND THEY WILL NOT GIVE ME ANY ANSWER AS TO WHEN THEY WILL SHIP EITHER CRATE TO ME!!! and they will NOT refund my money. This company has been reported MANY times to the Better Business Bureau (BBB) and now I have made a complaint with the BBB as well. ***BE CAREFUL if you plan to order from them, you might NOT receive your order!!!***