I was planning on ordering 3 crates for my son as part of his Christmas gifts. I ended up not ordering it until January. I placed my order for 1 crate January 18th. By March 13th still no crate and no emails from them. I emailed customer service and on March 17th I FINALLY heard from them saying that they wouldn't be sending it until sometime between April 3rd and April 20th. It is April 14th and it just now shipped. Who knows how long it'll take to be delivered or even if the crate was worth the price. While I appreciate it finally shipping, WHY did it take 3 months for it to ship? That is ridiculous. I do not recommend I'm glad I didn't try and order it for a birthday or to be on time for Christmas.