I ordered a single crate in Aug. Got charged again for a subscription on the second box (even though I had selected the ONE box program) and charged for both boxes. It is now middle of January and they have no clue when they are coming. Would not refund me for the 2nd box they charged me for (without consent). Steer Away. I will not be giving this company any more business in the future, and steering all my friends and family who even think about ordering from them away as well. Not happy. (btw, I never write bad reviews so you can tell they F***ed up pretty bad if I had to leave one)