If I could give zero I would. I had been waiting for my shipping confirmation for 2 almost 3 months after it was supposed to originally ship. After not getting emails for the new shipping dates like they said they would give me I contacted customer service. They were helpful at first but started to become unresponsive. I requested a refund at the beginning of this month and they made sure to cancel my order but I have yet to receive a refund after being told I would 2-5 days after the interaction. When I emailed them again they told me my request was being escalated a second time and I still have yet to hear anything back. I was supposed to have my refund by March 11th.