I ordered a couple of crates and from the beginning had trouble contacting Lootcrate support. They simply refused to respond any email contact. They refused to tell me when the first Crate was due to be shipped. I kept trying and eventually got them to tell me I’m was due to ship in February. May had come and itvwas still not shipped. More contact was made about this and they continued to ignore each and every one requesting information. They then contonuedvto ignore the refund requests and PayPal had to be contacted to get a refund. DO NOT WASTE YOUR TIME. Lootcrate is no longer a trustworthy or serious business. They do not intend to post your paid items, and do not intend to contact you should you contact them.