"Ordering was confusing, it's for a monthly service that offers multiple plan options. One being a one month subscription. This subscription does not end after one month, it continues indefinitely, and is not very clear it will send you recurring charges until the conformation email after you have already made a purchase. Cancelling the subscription is a process that requires to confirm that you are sure multiple times and tries to force you to keep your subscription. The customer feedback survey they offer is broken and does not allow you to submit customer feedback. When I got my tracking number my package did not arrive when it said it would. My package was transferred through two delivery companies, I was not provided a tracking number for the second company and had to track down my own package to see what happened to it. At that time I was informed that my package would be arriving four days later than the tracking number that loot crate provided me. I was unhappy with all of the above and attempted to contact loot crate for a resolution. Loot crate does not have a customer service phone number, online chat or mailing address. The only way to contact them in through a fill-in form that sends them an email which takes hours to get a reply. Their "customer service" was horrific. Honestly if someone just apologized for the inconvenience I would have been fine. Instead customer service blamed me for not reading everything carefully enough, they said that my package was still going to arrive before the deadline on their website so it didn't matter that my package didn't arrive when the tracking number said it would or that I was not provided an accurate tracking number for the second part of my shipping. My complaints about their broken customer service feedback survey was never even replied to or acknowledged. Then customer service scolded me for tracking down my package saying that I was never told to look for my own package, in response to my complaint about having to track down my own package after it was not delivered as expected. Their responses were wrong and incomplete indicating that my messages were skimmed and not really read. When I asked to speak to a supervisor about the customer service. The supervisor ignored my questions about their customer service and indicated she was no longer interested in helping me. To be honest I would have let the stuff that happened go if customer service was decent but they made it so much worse. This company is a joke no wonder it’s failing."