Bought 3 months of boxes for my bf's birthday as a trial. Out of 3 boxes in a 3 month subscription one box was damaged, one was late, none of the tracking e-mails were sent unless I asked why I hadn't received them and one box never turned up at which point they made ME call around looking for the thing. In the end it took me two months and a ridiculous amount of e-mails to get a refund. Overall the customer service was poor, sometimes they replied to my messages about completely different issues so they obviously don't read them very carefully. Furthermore they didn't tell me they would be charging me for a further 3 months, I actually checked the welcome e-mail they sent me as I saved it and it's nowhere on there. In fact they didn't even send me an invoice for the money I paid in the first place. I did get this back fairly quickly though, I'm wondering if they knew they shouldn't have tbh. Overall it was a TERRIBLE experience. I've honestly never dealt with such a terrible company before. Avoid like the plague.