Submitted order during August. Month later no update, contacted support and told ticketing system was down and would have to wait 10 days. 10 days later, warehouse issues and order would be dispatched soon. 4 weeks later, dispatch notification. Several days later checked dispatch notification and order cancelled without explanation. Contacted support, told since order had not been dispatched yet had been cancelled and that I should reorder at twice the price. Support refuse to explain why and queries bounced between two people, both claiming I need to speak to other. Terrible company, terrible support.