I had previously ordered from Loot Crate's Vault store, and was fine with my purchases. So I was quite excited when they offered a 55% off Black Friday sale, and placed another order, thinking I was getting a great deal. I continued to feel pleased with myself for all of 48 hours, when they start peppering my email with 70% off Cyber Monday ads. I look at the site again, and barring one item that had gone out of stock, every single thing I ordered was now signifigantly cheaper. Now, I totally understand that discounts change from sale to sale, and I don't get mad when something I bought a couple of weeks back goes on sale for a better price. But this was literally two days apart. My purchased items had not even been put in a shipping box yet, and yet anyone buying them now was getting a way better price. And clearly this was a preplanned set of sales, being such a huge shopping weekend. I feel totally ripped off. I really don't expect most decent retailers to pull that stunt; let's be honest, Black Friday and Cyber Monday are pretty much the same deal at a lot of places, with "extended Black Friday sales", etc. Or different sets of items or services will be sold during each sale. I did do quite a bit of shopping this holiday, and out of all the places I made purchases, only one other place pulled the same thing. So I contacted customer service for both the other retailer and Loot Crate, and asked for the current sale prices to be honoured on my just purchased, not even processed orders. The other seller (Airbiotics) promptly refunded the discrepancy in price to me without fuss, which was great. Loot Crate/Vault responded that they can't change orders or do anything regarding the price... On the items I overpaid for... that are sitting in their warehouse... that they are right that second selling to others much more cheaply. It's pretty insulting, especially as a returning customer making moderate sized orders. If I had known they would be so crummy on the customer service front, I would have reordered the items I originally ordered with some additional items, and had the initial order canceled. Except I did not know if it was even possible to cancel an order, I didn't want to lose my whole order (as some items are for gifts), and I also did not want to get stuck with a whole doubled order. I couldn't find anything helpful in their published info, and there is no one to call for customer service, so I was stuck waiting for a response to my email request. Which ended up being deeply unsatisfying. Obviously they are within their legal rights, but I really don't like feeling like a gambler or a sucker getting played when I make a "sale" purchase from a retailer. Retailers that have either the same sale or different on sale items across the Black Friday weekend are fine and expected. Retailers that honour major drops in price on recently (2 days!) purchased items (Airbiotics, NYX, Target; to name a few I have had good experience with) make me feel like they care about customer service and retention, and that they want their customers to walk away satisfied. I took away the exact opposite feeling from my purchase from Loot Vault; like I was scammed out of some extra money and that they don't care if I walk away happy. After initially feeling like I would be checking them out for fun items on the regular, I am now really disinclined to ever buy from them again, and would only recommend others purchase from them at their absolute rock bottom prices (I mean, I am pretty sure this is all just overstock items from their subsciption service anyway). And don't buy from them on Black Friday 'cause you will be ripped off come Monday.