Terrible service. I have ordered 2 crates and been given one as a gift and I can tell you the reviews that says "dollar store items" are completely accurate. The shirts are cheap and fade in one wash, the items are not what you expect at all. 1. The wizarding crates are suppose to be house themed, they are not. I ordered a Ravenclaw crate and received a Slythryn crate... Because it was a "dark arts" themed crate. No warning that there wouldn't be a single Ravenclaw item. Why even have us choose our house and make a big deal about all the crates being "your houses theme!"? Bull.... 2. Crate #2 (the gift) was cheap, ALL of the items I wouldn't have paid $1 for, the 4 items that were in the crate that is! Mixed in with all the lovely advertising stuff. More advertisements than actual items. The ads were better quality than any of the items. The last didn't show up. I requested a refund and the support team informed me that they had a new payment system and couldn't process my refund, after waiting 5 DAYS BETWEEN EMAILS (there is no way to speak to a real person) TWO MONTHS TOTAL. They did offer to send the crate after all (late), or give me a credit on my account for more of the cheap crud. Useless! I just want my money back! Do NOT buy from LootCrate. It is by far the worst service I have ever encountered. A scam. Overpriced dollar store items, NO good exclusives, FALSE ADVERTISING about what's in the crates, ATROCIOUS customer service. I cannot honestly say one good thing about this company. BEWARE