First and last experience with this company. Hoping for refund. Ordered themed LC in Limited edition, paid lots for the shipping in hope it will be shipped safely and appear before christmas. I'm located in central Europe. It was exactly November 1th when I paid for it. Crate was supposed to ship around mid Nov, sold out. There was only one excuse from company they will be sent around the end of Nov. Contacted company in mid December that crate is probably lost, due to tracking there was 3 weeks of unreasonable delay in the states. Customer service told me to wait another week in the worst case only two. Contacted them again December 28th crate is probably lost, asking for refund. They said they are unable to process refund right now, told me to wait again. I felt like they don't believe me or so.. It was January 7th when I contacted them again, after 5 days got response " your replacement will be with you in 2 - 4 weeks.." Uh, no thanks. Submitted a dispute via Paypal as I do really believe I should get refund for undelivered crate. I do not recommend at all. :(