In the last several crates, things had been missing. This usually resulted in a delay in shipping or receiving an incomplete crate. The items coming now are a cookie cutter set, casing a notebook, socks that do not fit all sizes, a shirt, and/or a figurine by an artist no one had heard of. When I approached customer service about this, I received a standard reply that obviously had not been thought out, something that was probably slapped onto any complaint. No offers for refunds or discounts came either, to try to make good on the fact their service has been failing. They will no longer receive my payments because they will not address the issues in their service line and in the variability of their items.