I ordered a Harry Potter lootcrate a month ahead of the next shipping date, and was told their customer support that this would ensure we get it on time. When the package didn't arrive on the latest possible delivery date (out of the 2 weeks span), I didn't even get a tracking number for the package. I contacted them again, only to find out that the package hasn't been sent! The offered me a 5$ discount on my next subscription and apologized. 2 weeks after the package should have arrived, they finally shipped it from their shipping center. I contacted them again some time later, because the tracking system showed no progress, and they asked me to wait another couple of weeks for the package to arrive. A couple if weeks gone by, and still no package. I ONCE MORE contacted them, and they tell me there was a problem, and they'll ship it again, and it will take 2-4 weeks. ABSOLUTELY RIDICULOUS! They have the WORST customer service I've ever seen. All responses were pre-written messages, the kind they just copy-paste as a reply. No superior has even glanced at this on going case. To this day, I received no package.