I would rate them a zero if I could. I have had several crates with them over the years, and their customer service is always slow. Typically, after the first one or two crates, you start getting things that are really only fit to throw away, as it's neither cool nor in any way "collectible" unless you happen to be a hoarder. As a fan of Joss Whedon's Firefly, I signed up for that crate and had a surprisingly good experience for the first year, then things got slower, and slower, and slower. more than one crate was missed, and it's now been over five months since any were delivered. In January, I got two crates of things that looked like the type of merchandise that "Everything's A Dollar" would refuse to carry because no one would even pay a dollar for it. I have yet to confirm that I was not charged for this junk. The company has tried twice to talk around how this was a gift and not to worry about the fact that the last two boxes are still "on their way, shipping later this month." All smoke and mirrors. Save your money.