I ordered the GoW lootcrate from them when it came out and I didn't open it for a couple months and when I did the hoddie had a busted stitch and I had a duplate of one not the dye. I requested replacements and was told that it was processing. A month later they tell me it's still processing and will take another month or two. Never received any confirmation or tracking. I gave up and a few months later I demanded an explanation and they finally told me that my order was labeled as OUT OF STOCK and I was out replacements. They waited 6 MONTHS to tell me that my replacements couldn't be processed. UNACCEPTABLE! I will NEVER do business with them again! The worst business I've ever had with online purchases!