Terrible customer service. Received a Fallout crate for Christmas as a gift from my friend and wanted to continue getting them to complete a 6 piece figure. I asked,since I didn’t order the first crate, would I get a duplicate piece? Seems simple enough to understand.... they emailed me back requesting my info to see my subscription selection..... I don’t have one since my friend ordered this for me. Had to explain that to them 4 TiMeS!!! Asked to speak with a supervisor.... supervisor never contacted me, the incompetent rep I had been dealing with instead emailed me back referring me to the previous emails they sent🤦‍♀️ Missed several promotional deals while waiting for responses, they never offered to make it right. This has been going on since Dec 31, 2018, on Jan 20 I received an email saying this has been forwarded to Management, but I’ve heard nothing since. I’m pretty disappointed that this is how they handle their business. There is no phone number to speak directly with someone only chat or email. Cowards.