Had their Fallout crate for 2018 which was awesome. Package do get late but nevertheless still reach me directly so I decided to renew another year as it sort of like getting myself a surprise present once in a while. But 2019 they suddenly change their shipping method, as the box come in as a odd size my local post office won't drop it off at my place instead they just put a note in my mail box asking my to go down over to my local post office to get it. Now the kicker is the box is directed over to my work place (my work place only open the mail box every 1-2 weeks) thus when they drop the note in and by the time I receive it, the mail was already bounce back to the sender. I email them about the box being send back to them and reply within 2 working days which was good and said they will send me a replacement box in about 2 to 4 weeks and will update me when they send the box to me. So I waited and got no updates until I email them again and they send me a track link which never got updated and I email them again. This time they told me there problem with the postal service and give them another 2 to 4 weeks to solve the problem. So I waited again, still no update. I email them asking for refund and instead they inform me that they have just sent out the 2nd box also and only refund me for the other 4 box. Usually I won't mind but the problem is that this crate come in 6 and each box have a part of a model meaning I will only get 2 part of a model that I can never complete.