I ordered the March Marvel box back during the first week of February. As of now, my order has an "estimated" ship date of June 2019 and this is the third shipment date change I have noticed. I only received one notification of shipment delays. Also, I only ordered one box and my credit card was charged for an additional box even though I went into my settings and turned off my subscription (or so I thought). After the second charge, I went back into my settings to try to cancel the subscription and I had to go through literally 8 or 9 windows to "cancel" my subscription. This was two weeks and now, my cancellation is still "pending" with Loot Crate. When I sent a support ticket saying how dissatisfied I was their service and the constant delays, I received an email that was clearly a copy and pasted reply of where to check for updates on shipment delays. I sent in another support ticket today requesting a refund for the May box seeing that it will also be delayed since the MARCH box has yet to be sent out. If I receive another copy and paste response and do not get a refund, I plan on going directly to my credit union to appeal the charges since even the tired people working there have better customer service than Loot Crate seems to have.