It's sad that LootCrate is such a crappy company now, as when I first got a subscription several years ago is was pretty good. Customer service was helpful, items were decent quality, boxes came on time. Now, the quality of the items (especially the figures) has gone down. I had the Fallout Crate and the figures are poorly designed and hard to attach to their base. The crates are late all the time too. My wife has the HP crate and at least every other one is late (she finally cancelled it). She also ordered my the LOTR crate. First one was supposed to arrive in May. It's July 31 now and still no crate. She got charged for the second crate even though the first one hasn't shown up. Customer service just makes up excuses now and they are not forward with people about the delays. Do NOT subscribe to them. They are terrible company that doesn't care at all about the customers.