I bought a one time product from them.. it has been 3 months and I have never received it. Then I was charged again for a second box I never ordered. The first box I ordered was in May 2019 and cost $39.99 and it was supposed to arrive late June 2019. In July I emailed them and received a response that it was pushed back until late july or early August. I emailed August 8th 2019 and stated I hadn’t received a tracking order for the first box, and I also, somehow, was charged for another box costing $43.39! I did NOT but a subscription box, I made SURE it was a one time purchase. They emailed back 3 days later and stated how the box’s date is dependent on their vendors and so on. I emailed again requesting the boxes be canceled and I asked for a full refund. They emailed 2 days later saying they would do a 10% credit towards another box!! I was outraged and said no, a full refund. They emailed 2 days later offering $30 back to stay subscribed. I NEVER subscribed in the first place and double checked in my account, yeah, I was NOT subscribed. $30 refund offer out of over $80 spent. Wow. FIVE days later they emailed and asked what boxes I got and when so they could possibly refund.. I told them they should KNOW and check my ACCOUNT but I looked the information up anyways and replied it to them. I have Yerba to hear back from them and I couldn’t be more disappointed. I wish I could give order numbers but the confirmation email doesn’t even have any! Just says the amount billed. If a refund does not come soon I WILL be starting a class action lawsuit.